Is there a refund policy?
We always put our customers first and do our best to resolve any issues that our customers may experience with their online orders. Please keep the email receipt. For more assistance, please send us an email and a customer support representative will be more than happy to help you out.
Are tracking numbers provided?
Yes! Every order comes with a tracking number and can be easily tracked straight from our website That way you can always know your package is safe and on its way to your doorstep. We can also offer package insurance, contact us for more information on insurance.
I received a damaged item. What can I do?
We are extremely sorry to hear that! Unfortunately sometimes shipping companies may be careless during transit and it is out of our control. Just send us an email with a picture of the damaged item and we'll send you a similar replacement item as soon as possible!
I still have not received my order. What is taking so long?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can however track your order and see where it is at any time. If you feel that you need help tracking your package or want to inquire more about it, please send us an email and a customer support representative will be more than happy to help you out.